Finding the right water damage restoration service can be nerve-wracking, especially if water damage needs to be addressed immediately. After all, you need to repair the damages in order for your home or business to return to its original state. These services are usually pricey, so it is best to conduct thorough research when choosing a water restoration company. Feel free to request 3 or 4 estimates from various companies before you choose Portland’s trusted water restoration experts that fit your budget and needs.
Be sure to ask as many questions as possible, including whether or not they handle certain water damage restoration forms (flooding, pipe leaks, and other types). Are you looking to hire a water damage restoration service for your home or place of business? Here are a few tips you’ll be glad you read!
Cost Shouldn’t Be Your Determining Factor
You work hard for your money, and when it’s time to spend it, you want to get value for what you paid. However, cheap or “discounted” doesn’t always mean good quality.
You may have encountered water restoration technicians who go door to door after floods or heavy storms. Most of them offer to restore your home at suspiciously low prices because they are inexperienced, have a bad rep, are from out of town, or don’t even have the proper equipment.
Consult a few local companies to get a feel of the market price for the services you need. Thereafter, you can zero in on a reputable water damage restoration company that charges an amount you can comfortably afford.
Look For Technicians Who Are IICRC-Certified
Water damage restoration isn’t a light matter. The professionals you hire must be trained, qualified and experienced in water damage restoration. Otherwise, you’ll part with your cash and spend more on repairs and even health issues attributed to mold down the line. How do you know you can trust the water damage restoration company you’re hiring? By ensuring that you hire certified professionals!
The Institute of Inspection, Cleaning and Restoration Certification (IICRC) provides certification to water damage restoration contractors who use science-based standards to inspect, clean and restore your premises. Depending on the services you need, check that your water restoration service is experienced in:
- Mold remediation
- Fire damage restoration
- Commercial water damage, etc
Check The Company’s Better Business Bureau (Bbb) Rating
The Better Business Bureau (BBB) is a nonprofit organization that monitors companies and publishes reports on their business practices. The BBB will provide information about the company’s location, years in business, and complaints filed against them.
You should look for a company with an “A-” or higher rating from the Better Business Bureau. A rating of D+ or lower indicates that there have been multiple customer complaints against them. Choose a company that has been around for at least three years and has no customer complaints filed against them.
Make Sure The Company Provides A Written Estimate.
It’s important to ensure that your water damage restoration company provides you with a written estimate of the cost and work that will be performed. A good estimate should be itemized, including:
- The cost of labor and materials. This should include how much time is needed to complete the job and what materials will be needed.
- A description of the work to be performed, including any parts or appliances that are permanently damaged or beyond repair and need to be replaced or discarded.
- A date for completion of repairs (or if the company cannot provide one at this time).
- A guarantee that if you’re not satisfied with their service after they have completed it, they will make an effort to rectify any problems without additional costs on your part
Ask About Their Customer Satisfaction And Satisfaction Guarantee
The best way to determine whether you’re hiring a reputable water damage restoration service is to ask for references. If the company says they don’t have any or is reluctant to give them up, that’s a red flag. A reputable company will be happy to show off their work and give you the names of past clients who can tell you what they thought of it.
If the company has been in business for some time, it should also have an established track record of customer satisfaction; do not hesitate to ask about its customer satisfaction guarantee. If there is no satisfaction guarantee, this may indicate that they are less concerned with delivering quality work than other companies with such guarantees—and that’s reasonable cause for concern when dealing with such damage as mold remediation or water extraction from the property following catastrophic floods or hurricanes (or even everyday basement floods).
In addition, ensure the company is insured against liability and damages caused by its employees’ negligence: again, this indicates professionalism on behalf of your potential water restoration service! Check if the company has emergency response services. Ask about their equipment and techniques. Do your due diligence to avoid being bested by unscrupulous water restoration services.
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