5 Advantages of ITIL Training Certification to Manage IT Operations

Rohan Mathew

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We Are Going To Learn Advantages of ITIL Training Certification to Manage IT Operations

Before we move towards the advantages of ITIL 4 Training, let us have a brief introduction of what ITIL is.

What is ITIL 4?

ITIL is considered to be a support pillar for any IT organization working in this era. ITIL aligns to IT deliverables and business strategies.

ITIL 4 was launched in 2019 for Industrial Revolution 4. ITIL 4 is an updated version of ITIL that has kept on updating by keeping in mind the view of new era technologies and also the visions of several IT firms operating in the world.

Let us have a look at some of the key benefits of ITIL Certification in Mumbai.

List Of 5 Advantages of ITIL Training Certification

Advantages of ITIL Training Certification to Manage IT Operations Given Below

Advantages of ITIL Training Certification

  1. Flexible Practices

Version 3 of ITIL had several processes that have been moved to practices in ITIL 4. These practices can be called an updated version of the processes in ITIL 3. The practices added in ITIL 4 are simpler and practical which makes it extremely flexible. Due to this reason, organizations can get a holistic approach. A major change is that ITIL 4 helps the organizations to adopt a better and flexible environment. These practices are a set of organizational resources that can help in performing and executing any objective.

In total, ITIL 4 covers below practices :

  • General Management (Knowledge, Project, Supplier management, etc.)
  • Service Management (Change, Problem, Incident management, etc.)
  • Technical Management (Infrastructure, Deployment Management, etc.)

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  1. Holistic Approach

The key of ITIL 4 is a holistic approach towards service management. These approaches are further divided into four dimensions to add value to all the stakeholders and customers.

The four dimensions are listed below.

  • Organizations and people
    A basic need for every organization is a culture that can support its objectives and a right level of competence and capacity among the entire workforce. There is a horizontal or vertical structure followed by every organization hierarchy. This hierarchy consists of skilled workforces at different levels. Each level has its own roles and responsibilities as per their competency.
  • Information and technology Technology serves in providing IT service and IT service management. It ensures that every business functions smoothly for the management of IT services. The management of information plays a major role in monitoring future demands and adding customer values.
  • Partners and suppliers
    The external portion of any organization and its workforce are the partners and suppliers. The strategy between partner and organization and service relationship is a two-way communication as they both possess the same goals. The relationship of any organization with the supplier cannot be called a two-way communication as it can move towards another supplier any time as per their contract and preference. Both of them are crucial for delivery and service integration.
  • Value streams and processes
    The work of value streams is to help in creating and delivering the products and services to the customers. Their only motto is minimum waste and maximum value throughout the process starting from input to output.

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  1. Aligns as per latest technologies

Industrial Revolution 4 has uncovered several new era technologies like IoT, AI, Biotechnology, Automation, Robotics, Quantum Computing, Nanotechnology, etc. These technologies are covered in the approach of ITIL 4. ITIL 4 will help all the organizations to adapt with all the new era technologies to reduce the complexity of business with digitization.

  1. Focus on practices for an individual as well as organizational level

In total, ITIL 4 possesses seven guiding principles that are useful to every IT professional for adopting ITIL guidance in their own organizational environment.

These guiding principles are recommended to every organization as they are very helpful in adapting to the changing approaches for all the IT services under the base of ITIL.

  • Focus on value – It helps in understanding how customers are utilizing the services, improving initiative, focusing on staff value, and also enhancing customer experience.
  • Start where you are – The organization must work with all the available resources and try to improve wherever there is scope.
  • Progress iteratively with feedback – Moving towards the agile methodology to find out how the customers are rating the end products and how any organization can add value as a service provider.
  • Collaborate and promote visibility – It is important to maintain transparency at every level in the organization. If you want better outcomes, you need to build trust while working together.
  • Think and work holistically – Every business needs to adopt end-to-end approaches as per the 4 dimensions of ITIL 4.
  • Keep it simple and practical – Once you receive the output, backtrack it. Check whether the steps involved in getting the output are simple and minimum or not.
  • Optimize and automate – Move towards automation to automate all the frequent tasks and make them more effective.

The main aim of ITIL 4 is to focus on collaboration, keeping things simple, and automation. iT Comes In Advantages of ITIL Training Certification

  1. Increase in business profits and customer satisfaction

There is a Service Value System (SVS) that completely focuses on business strategies that can bring mutually valued outcomes. As a part of this system, all the components of any organization work together for enabling value creation. The SVS comprises of interfaces due to which it creates an ecosystem that can help in creating value for organizations, stakeholders, and customers.

The SVS supports the supply chain under six major activities. Let us have a look at them.

  • Engage – This activity involves the engagement of partners or suppliers for service delivery.
  • Plan – This activity undertakes the work of planning and estimating the requirement as well as the availability of future resources.
  • Improve – Improvement can occur where ever there is any scope of enhancement.
  • Design and transition – It is to be decided how the services or products can be built that is fit for purpose and its use. The point of how the services are going to be delivered in the market and also keeping an eye on the information of service performance has to be noted.
  • Obtain build – Ensure that all the components of service are available whenever they are needed. For this step, it is necessary to implement policies or architectures that are useful for the organization.
  • Deliver and support – The work of this activity is to ensure that all the products or services are delivered to the customers as per their expectations and demands.

More Advantages of ITIL Training Certification Given In This Video



These are some of the key benefits of ITIL Training if you look towards managing IT Operations. ITIL 4 is not the complete rewritten version of ITIL 3 because as you move towards the core of ITIL 4, you will notice that the things have moved from process lead delivery approach to the value-driven systems.

We Have Discussed Advantages of ITIL Training Certification to Manage IT Operations