I would be safe in assuming that water bills aren’t something most business owners will take much time to think about. Your business needs water, so obviously, you just pay the bill and get on with it? While there’s no denying a business can’t run without water (even a small office needs to make sure there’s a fresh pot brewing every morning), there is some truth in that many independent businesses across the UK don’t have a tight grasp on knowing what they’re paying for, and whether they are getting the best deal possible.
It is essential that any business relying on water, and paying a premium for it, is not being short-changed by their current water supplier. You might be preconceived to thinking that it is difficult to switch, but this isn’t true. Thanks to Castle Water, who help businesses across the UK with switching business water supplier, here are some of the main talking points about switching and whether it is right for you.
Know what a switch constitutes
With any amenity, you may have the notion that any change in services will result in interruptions. For example, switching internet supplier might see you having to go offline for a few days between contracts. It even happens domestically if a provider asks that you post the modem back to them. This isn’t the case when switching water supplier. When you want to make a switch, your current provider is lying to you if they say that your water would be cut off for a period while the switch happens.
In reality, it is merely ownership of the contract moving over and nothing else. Any reputable supplier you move to should also claim that they will cover all the paperwork themselves without interruption.
Know what you’re paying for already
The grass is always greener on the other side. A competing water supplier may promise the moon and the stars when dangling a new contract in front of you. If they list a range of supplementary services and add-ons at no extra cost, double-check that your current provider doesn’t already do the same.
Make a note of what a competitor offers during correspondence and contact your current supplier, letting them know what you might get. Your supplier should be able to show that they already offer similar services, or that they are willing to match. Remember, it is in the supplier’s interest to keep you as a customer.
Know why some companies can offer a better deal
The UK has what is referred to as an Open Water market. It means that while the local water company looks after the network and supply coming into your building, wholesalers handle the customer-facing side of the operation. This makes it quite competitive. Typically, when you move into a business, you will inherit the supplier already there. That is why it is imperative that you figure out what other suppliers in the area offer. With the example of Castle Water, which I mentioned above, you can go online and compare quotes from independent water retailers.
Know how to manage your network
You can’t just rip the floorboards up and punch a hole in the wall to get pipework checked. Optimising your internal water network can help save money. Again, talk to your supplier and see if they will assist with additional water management needs. If not, just like comparing quotes, get in touch with other suppliers and ask if they help with water management or water audits.
You will be surprised just how reactive some suppliers can be. Always remember that your business is paying for water as a utility, not an essential resource. You can navigate the waters of switching in your favour, just as long as you research and get a full picture of the local market.